FAQs

Frequently Asked Questions (FAQ)

 

Q: How secure is shopping with rchopez.com?
 
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than rchopez.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.
We endeavor to make every transaction you make at rchopez.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping atrchopez.com .
* SSL available only if you make payment through our payment gateway like (RHB BANK,HONG LEONG BANK )

Q: I have signed up to rchopez.com but cannot login with my password. Why ?
 
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at admin@rchopez.com for technical assistance.

Q: I have a user account with RCHOPEZ.COM but forgot my password, what should I do ?
 
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with rchopez.com. The password will be sent automatically to the registered email address.

Q: I have a user account with rchopez.com, how do I change my personal info and shipping address ?
 
Go to My Account page, login and you can modify your account details there.

Q: Can I buy from RCHOPEZ.COM without creating an account ?
 
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: I have received a few emails from rchopez.com . What are Orders Received, Orders Processed and Payment Receipt?
 
Order Received: This email informs you that rchopez.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms rchopez.com  has processed your order. 
Order Shipped: This email confirms that rchopez.com has delivered/shipped the order to your shipping address.
 
Q: Can I return an item after it is delivered to me?
 
Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund Policy link for more information on this.

Q: I can’t find a particular product/item I want from rchopez.com online store, what can I do ?
 
Kindly contact us at admin@rchopez.com or call us at 0165213112 for further enquiries. We will try our best to assist you or recommend you an alternative.